Hi 

First of all, I'm sorry for your inconvenience.

But if you didn't receive the product, it would have been refunded well. Usually, we approve the refund and it's processed the next day 

I think it's already late, but I'll check your refund status again. 

Can you tell me the name of the order? 

[ Original Message ]

I’ve requested for a refund for items which you did not even sent to me after I’ve paid. Someone emailed me with an email saying refund is done , and that is a few days ago. Would someone please help me ? I don’t think it’s right to charge me for something you don’t send to me .. it’s absurd. Thanks